Frequently Asked Questions
Chevron and Texaco Business Card
Payments and Credits
How do I make a payment to my business card account?
There are several ways to make a payment to your business card account.
Online payment
Phone payment
Payment by Mail
ACH Draft
How can I sign up to receive credit card statements sent to me electronically?
Log-in to access your account online and change the setting to have your statement sent electronically.
My payment hasn't posted to my account. How long does it take to post?
Please allow 7 to 10 days for your payment to be received if sent through the U.S. Postal Service. If payment was made online through your bank or a bill pay service, please allow up to 2 to 5 days for posting. Payments made over the phone with a Customer Service Representative can take 24 to 48 hours to post to your account.
If sufficient time has passed and your payment has yet to post, check with your bank to verify whether the payment has cleared.
There are several ways to make a payment to your business card account.
Online payment
Phone payment
Payment by Mail
ACH Draft
How can I sign up to receive credit card statements sent to me electronically?
Log-in to access your account online and change the setting to have your statement sent electronically.
My payment hasn't posted to my account. How long does it take to post?
Please allow 7 to 10 days for your payment to be received if sent through the U.S. Postal Service. If payment was made online through your bank or a bill pay service, please allow up to 2 to 5 days for posting. Payments made over the phone with a Customer Service Representative can take 24 to 48 hours to post to your account.
If sufficient time has passed and your payment has yet to post, check with your bank to verify whether the payment has cleared.
Billing
How is my finance charge calculated on my credit card account?
Please refer to the back of your billing statement under "Finance Charge Calculations". If you need further assistance, contact us.
How do I avoid late fees?
To avoid being assessed late fees on your business credit card account, pay the amount due on your statement by the due date. The postmark on your envelope will not protect your account from receiving a late fee, it must be received before the due date.
How can I get a copy of the terms for my business card account?
They are available by calling Customer Service.
Please refer to the back of your billing statement under "Finance Charge Calculations". If you need further assistance, contact us.
How do I avoid late fees?
To avoid being assessed late fees on your business credit card account, pay the amount due on your statement by the due date. The postmark on your envelope will not protect your account from receiving a late fee, it must be received before the due date.
How can I get a copy of the terms for my business card account?
They are available by calling Customer Service.
General Account Questions
How do I cancel my lost or stolen credit card?
You may log in to cancel the lost or stolen card or you may contact us to cancel the card by phone.
What is the status of my new account application?
Normal processing time for a new account is 7 to 10 business days. If you applied for a Business account and wish to check the status, please contact us at 888-243-8358.
How can I increase my line of credit?
The primary cardholder or applicant must contact us and make the request.
You may log in to cancel the lost or stolen card or you may contact us to cancel the card by phone.
What is the status of my new account application?
Normal processing time for a new account is 7 to 10 business days. If you applied for a Business account and wish to check the status, please contact us at 888-243-8358.
How can I increase my line of credit?
The primary cardholder or applicant must contact us and make the request.
Using The Site
When can I expect a response to the email I just sent?
Our goal is to respond to all questions within 72 hours, not including weekends or legal
holidays.
How do I log in?
Access your account at http://login.chevrontexacobusinesscard.com.
What do I do if I've forgotten my User ID or password?
Your User ID is your email address.
If you've forgotten your password, click on the "Forgot Password" button on the login page of your account online. A new window will pop up; enter your email address and account number. Click submit, and a new password will be emailed to you.
Our goal is to respond to all questions within 72 hours, not including weekends or legal
holidays.
How do I log in?
Access your account at http://login.chevrontexacobusinesscard.com.
What do I do if I've forgotten my User ID or password?
Your User ID is your email address.
If you've forgotten your password, click on the "Forgot Password" button on the login page of your account online. A new window will pop up; enter your email address and account number. Click submit, and a new password will be emailed to you.