We’re making exciting changes to the Chevron and Texaco Business Card Program.
Announcing a NEW card program with NEW features to keep your business fueled up and on the go. Your new cards will be issued in phases starting in January through mid-2019. Communications via mail, emails and phone calls will be provided with additional details and when you can expect your NEW cards. In the meantime, below is a list of frequently asked questions to guide you through this transition.
Frequently Asked Questions:
Q: Why is my Business Card and/or Universal Business MasterCard® program with Chevron and Texaco changing?
A: It’s not simply changing — we’re making it better. Chevron and Texaco are joining with a new card program provider, WEX Bank, to add great new benefits to the tools you already love. We remain dedicated to giving you the services you expect and deserve.
Q: Will I be receiving new cards?
A: Yes. You’ll also receive a new account number in addition to new cards. New cards will be mailed out shortly. We’ll notify you by letters and emails when your cards are being prepared, so you can keep an eye out for them. Your new cards will be active and can be used as soon as you receive them. For now, keep using your existing fuel cards.
Q: Once I receive my new cards, what should I do with my old Chevron and Texaco Business cards?
A: The first thing is to distribute your new cards to your employees and start fueling! Your existing Chevron and Texaco Business cards will stop working so be sure to collect the old cards your drivers are currently using and destroy them immediately. We recommend that you cut the old cards in half through the magnetic strip or run them through a shredder. DO NOT dispose of any cards without fully destroying them.
Q: Will I need to activate my new cards?
A: No. Your cards will be ready to use as soon as they arrive.
Q: Will I use the same Driver IDs for my new cards?
A: Driver IDs will be sent in a separate package from your new cards, for security purposes. Please review this document carefully, as you can make changes to your Driver IDs in your online account.
More about your Driver IDs:
- If you currently have 4 digit Driver IDs, your Driver IDs will remain the same.
- If you currently have 5 digit Driver IDs, you will need to enter the first 4 digits only when prompted for a Driver ID. Our new system will no longer allow 5 digit Driver IDs.
- If you currently have 6 digit Driver IDs, your Driver ID’s will remain the same.
- If you don’t currently use Driver IDs, for security reasons, your employees will be required to enter Driver IDs with your new card program.
Visit our resources page HERE for step-by-step instructions on how Driver IDs work.
Q: Will I have to create a new online account?
A: Yes. The Welcome package we’re sending you includes instructions on how to set up your new online account. If you have any questions, or if you’d like a Conversion Team Advisor to walk you through the process, just call us at toll-free 1-888-292-4549. You can also visit our resources page HERE for step-by-step instructions once you receive your new cards and account number.
Q: Will my current online account be affected?
A: All iConnectData and iFleet online account access will be unavailable once your OLD account is closed. After that point, you’ll no longer be able to log into your old account or access any online statements there. Save copies of your statements by downloading them before termination takes place.
Q: Will my current purchase controls and alerts transfer to my new online account?
A: Unfortunately, no. You will need to update alerts, controls and limits in your new online account. Visit our resources page HERE for step-by-step instructions on how to do this. If you have any questions, or if you’d like a Conversion Team Advisor to walk you through the process, just call us at toll-free 1-888-292-4549.
Q: I earn monthly fuel rebates today on my Chevron and Texaco Business Card Program. Will I continue to earn these same rebates with my new card program?
A: Yes. Your fuel rebates have not changed and you will continue to earn the same fuel rebates when you fuel up at Chevron and Texaco stations using your new card(s).
Q: Will my On-Site Station Card be sent directly to me or to my preferred Chevron or Texaco station?
A: For your security, your new On-Site Station Card will be sent directly to you for distribution. Your new On-Site Card will arrive active and ready to use. Bring your new card to the Chevron or Texaco station where your existing card is currently located to replace it with the cashier. Please destroy the old card.
Q: When I start using my new cards, is there a new remittance address for payments?
A: Yes. Please update your bookkeeping system with the following address to avoid any disruption in your bill payment cycle:
P.O. Box 4337
Carol Stream, IL 60197-4337
Please note: As part of the transition, any outstanding balance on your previous account will be transferred to your new account with WEX Bank. Transferred balances will appear as an “Adjustment” on your new statement without any corresponding detail. The transferred balance amount will be payable to WEX Bank.
All future payments must be paid to and sent to WEX Bank.
There are no fees applied for payments made to WEX Bank:
- Online (preferred method) – Schedule online payments through your new online account HERE.
- Pay by Check – Mail checks to: WEX Bank P.O. Box 4337 Carol Stream, IL 60197-4337.
- Pay by Phone – Call 1-844-213-9360 to pay your bill over the phone.
Q: Is there a mobile app for account management when I’m out on the road?
A: YES! You can obtain access to key online services anytime, anywhere with the new SmartHub mobile app.
Boost your productivity by accessing these key features on-the-go: Bill Pay – view and make payments; Credit View – see all available billed & unbilled credit; Transaction Details – view posted purchase transactions; Card Management – re-issue, terminate and check status of cards. Download SmartHub today at the iPhone App Store or for Android users on Google Play.
Q: What happens if I’m currently tax exempt?
A: Our new program partner WEX Bank will reach out to you directly to start the process of establishing a new business card account with tax exempt status. They will send a tax package to your mailing address, and request that you complete the following forms and mail or fax them back by the date provided.
- Tax Exemption and Reporting Program Enrollment form
- Certificate of Buyer of Taxable Fuel form for federal exemptions
- State certificate from each state where you intend to purchase fuel (obtain these from the appropriate state governing body)
Q: Will my new account appear on my credit report?
A: Yes. Your new account status and balance will be reported each month, right after the cycle date.
Q: My credit line has changed. How was it determined?
A: It’s sometimes necessary to adjust approved credit lines based on the terms of the new account, or the credit worthiness of the customer. Our new program partner WEX Bank will reach out directly to inform you of any changes. They will send a detailed package to your mailing address informing you of your credit line, your billing cycle and the billing terms.
Q: If I’m already a customer, why are you asking for a third-party document to verify my address, or requesting my TIN?
A: WEX Bank is the Issuer of the Chevron and Texaco Business Card Program. WEX Bank is a FDIC-insured bank, and must follow compliance laws that require them to validate the physical address of every customer. If unable to do that using credit reports or other resources, they must request documentation that validates your company name and address as the same as on your account.
Q: I have a Chevron and Texaco Diesel Advantage card account. Will it change?
A: Only accounts using the Chevron and Texaco Business Card and Universal Business MasterCard® will be transitioned to WEX Bank. Please call your current customer service team with any questions. The number can be found on the back of your Diesel Advantage Card.
Q: Who do I call if I have a question?
A: Our friendly, knowledgeable, U.S.-based Conversion Team Advisors are here to answer any questions — just call toll-free 1-888-292-4549.