We’re making exciting changes to the Chevron and Texaco Business Card Program.
Q: Why is my business card program with Chevron and Texaco changing?
A: It’s not simply changing — we’re making it better. Chevron and Texaco are joining with a new card program provider, WEX Bank, to add great new benefits to the tools you already love. We remain dedicated to giving you the services you expect and deserve.
Q: Will I be getting new cards?
A: Yes. You’ll also receive a new account number in addition to new cards. For now, keep using your existing fuel cards — we’ll let you know when new cards are on the way.
Q: Will my current online account be affected?
A: Yes. All iConnectData and iFleet online account access will be unavailable once your OLD account is terminated. After that point, you’ll no longer be able to log into your old account or access any online statements there. Save copies of your statements by downloading them before termination takes place.
Q: Do I have to create a new online account?
A: Yes. The Welcome package we’re sending you includes instructions on how to set up your new online account. If you have any questions, or if you’d like a customer advisor to walk you through the process, just call us at 888-292-4549. You can also visit our resources page HERE for step-by-step instructions once you receive your new cards and account number.
Q: Will my current purchase controls transfer to my new online account?
A: Unfortunately, no. You will need to update the controls and limits in your new online account. Visit our resources page HERE for step-by-step instructions on how to do this. If you have any questions, or if you’d like a customer advisor to walk you through the process, just call us at 888-292-4549.
Q: How do I know if my account has any new fees?
A: We’re working hard to either reduce many of the fees you currently pay, or make it possible to avoid them altogether. Updated terms and conditions will be issued with your new Chevron and Texaco Business Cards.
Q: I earn monthly fuel rebates today on my Chevron and Texaco Business Card Program, will I continue to earn these same rebates with my new card program?
A: Yes. Your fuel rebates have not change and you will continue to earn the same fuel rebates when you fuel up at Chevron and Texaco stations.
Q: Will I use the same Driver IDs for my new cards?
A: YES. Your Driver IDs will remain the same and will be sent in a separate package from your new cards, for security purposes. Please review this document carefully, you can make changes to your Driver IDs in your online account.
Please note: If you don’t currently use Driver ID numbers, we will send Driver IDs for your new cards. (They’ll arrive in a separate package, for security purposes.) You can make changes to your Driver IDs in your online account.
Q: When will I receive my new cards?
A: New cards will be mailed out shortly. We’ll notify you by email when your cards are being prepared, so you can keep an eye out for them. Your new cards will be active and can be used as soon as you receive them.
Q: Will my On-Site Station card be sent directly to me or to my preferred Chevron or Texaco station?
A: For your security, your new On-Site Station card will be sent directly to you for distribution. Please be sure to bring the new On-Site Station card to your preferred Chevron or Texaco station. Be sure to destroy the old card.
Q: Will I need to activate my new cards?
A: No. Your cards will be ready to use as soon as they arrive.
Q: When I start using my new cards, is there a new remittance address for payments?
A: Yes. Please update your bookkeeping system with the following address, to avoid any disruption in your bill payment cycle:
P.O. Box 4337
Carol Stream, IL 60197-4337
Please note: As part of the transition any outstanding balance on your previous account will be transferred to your new account with WEX Bank. Transferred balances will appear as an “Adjustment” on your new statement without any corresponding detail. The transferred balance amount will be payable to WEX Bank.
All future payments must be paid to and sent to WEX Bank.
There are no fees applied for payments made to WEX Bank via the following options:
- Online (preferred method) – Schedule online payments through your new online account here.
- Pay by Check – Mail checks to: WEX Bank P.O. Box 4337 Carol Stream, IL 60197-4337.
- Pay by Phone – Call 1-844-213-9360 to pay your bill over the phone.
Q: What should I do with my old Chevron and Texaco Business cards?
A: The first thing you should do is collect the old cards your drivers are currently using and destroy them immediately. We recommend that you cut the old cards in half through the magnetic strip or run them through a shredder. DO NOT dispose of any cards without fully destroying them. Once the old cards have been destroyed, you should then distribute the new cards to your employees and start fueling.
Q: What happens if I’m currently tax exempt?
A: Our new program partner WEX Bank will reach out to you directly to start the process of establishing a new business card account with tax exempt status. They will send a tax package to your mailing address, and request that you complete the following forms and mail or fax them back by the date provided.
- Tax Exemption and Reporting Program Enrollment form
- Certificate of Buyer of Taxable Fuel form for federal exemptions
- State certificate from each state where you intend to purchase fuel (obtain these from the appropriate state governing body)
Q: Will this new account appear on my credit report?
A: Yes. Your new account status and balance will be reported each month, right after the cycle date.
Q: My credit line has changed. How was it determined?
A: It’s sometimes necessary to adjust approved credit lines based on the terms of the new account, or the credit worthiness of the customer. Our new program partner WEX Bank will reach out directly to inform you of any changes. They will send a detailed package to your mailing address informing you of your credit line, your billing cycle and the billing terms.
Q: If I’m already a customer, why are you asking for a third-party document to verify my address, or requesting my TIN?
A: The organization funding your account has changed to WEX Bank. WEX Bank is an FDIC-insured bank, and must follow compliance laws that require them to validate the physical address of every customer. If unable to do that using credit reports or other resources, they must request documentation that validates your company name and address as the same as on your account.
Q: Who do I call if I have a question?
A: Our friendly, knowledgeable, U.S.-based customer advisors are here to answer any questions — just call 888-292-4549.