Most Popular FAQs

How long does it take to get my Chevron and Texaco Business Cards if I sign up today?

Account holders typically receive their cards within 7-10 days. Cards can also be shipped via overnight delivery at the customer’s request and expense.

On an existing account, how long does it take to get cards, new or replacement?

Cards are shipped via regular mail on the business day following the first business day after they were ordered. Other forms of shipping are available at the customer’s request and expense.

How do I know which Chevron and Texaco Business Card Program is right for me?

No matter how many vehicles your company fuels, Chevron and Texaco Business Card has a card program that can help make life easier for you and your drivers. Visit the Compare Cards site to pick the Chevron and Texaco Business Card that will work best for you and your business needs.

Are there FUEL rebates associated with the Chevron and Texaco Business Cards?

Yes! Earn up to 6¢ per gallon starting at 500 gallons when you fuel up at Chevron and Texaco using the Business Access Card. View Rebates

How do FUEL rebates get applied to my Chevron and Texaco Business Access account?

Rebates are not applied at the time of purchase but will appear as an account credit on your monthly statement.

Whom do I call if I have a problem or question?

Chevron and Texaco Customer Advisors are available 24 hours a day at 1-888-531-3698.

What kind of Online Account Management does the Chevron and Texaco Business Card Program offer?

The Online Account Management system is an easy method of activating cards, obtaining reports, online bill pay, or just checking your account. Use the free service to do the following: Update driver information such as Driver ID numbers, download daily and weekly activity reports. You can also review outstanding invoices or payments that have been posted to your account, produce reports by date and reports by drivers and pay invoices online.

Is there a mobile app for account management when I’m out on the road?

YES! You can obtain access to key online services anytime, anywhere with the new SmartHub mobile app.

Boost your productivity by accessing these key features on-the-go: Bill Pay – view and make payments; Credit View – see all available billed & unbilled credit; Transaction Details – view posted purchase transactions; Card Management – re-issue, terminate and check status of cards. Download SmartHub today at the iPhone App Store or for Android users on Google Play.

Can I find out the current balance or available credit on my Chevron and Texaco Business Card account?

The authorized fleet contact may call us or log on to the Business Manager Online website or SmartHub mobile app. If you do not have a password for login, enroll here as a new user. You can also view an online tutorial for using our online account management system.

When are payments credited to my account?

Between 8 AM and 5 PM EST, Monday through Friday. Payments received after this time will be credited the next business day, in the order they are received.

Who can make changes to my account?

Your fleet staff that are listed on the account as the authorized person. To change authorized personnel, contact us by phone at 1-888-531-3698.

How secure is my account?

Only an authorized person on the account will be allowed to make changes. They must give two forms of security information to make changes. The security information is taken by the consultant at the time the account is set up. Upon or during setup of your account, you can choose a password for use on our website. Our website has state-of-the-art encryption to protect your online activity.

How do I delete or add new cards to my account?

Authorized person on the account will be allowed to make changes through the Fleet Manager Online website, the SmartHub mobile app or calling a Customer Advisor at 1-888-531-3698.

What kind of REPORTING does the Chevron and Texaco Business Card Program offer?

Easy-to-read monthly reporting details all of your transactions. View detailed information at the driver and vehicle level. Administrative and fiscal reporting time is reduced with our month-to-date and year-to-date reports.
View sample reports here.

Can I choose how I want to receive my invoice and pay my bill?

Yes. With the Chevron and Texaco Business Cards you will be invoiced monthly and you will get consolidated, detailed billing that is accurate and up-to-date – either by mail or via online access. Bills may be paid by mail, by phone and online.

What kind of security and control will the card give me?

When drivers use the Chevron and Texaco Business Cards they are required to enter an authorized Driver ID number and odometer reading to help prevent fraud – the combination provides an increased level of security you won’t receive with a regular credit card. Powerful online tools help control and enforce fleet purchasing policies.

What if I need help in the middle of the night or on a weekend?

We have a friendly, experienced Customer Advisors available 24/7 to help with account information, make updates to your account and more.

I need tax exemption and reporting. Is this available with the Chevron and Texaco Business Card Program?

If your business is eligible for fuel tax exemptions, The Chevron and Texaco Business Card Program makes it easy to file. It captures detailed information such as gallons purchased and fuel grade that you need to file for exemptions. Simply generate the report to include with your tax forms.

Are there card instructions for drivers while at the pump?

Yes, download our Business Card Driver Guide or Business Access Driver Guide for help at the pump.

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